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Terry Ambrose

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Using outcomes as part of building rapport

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The difference between influence and manipulation discussed how nonverbal communications can be used to manipulate a conversation.  One way to ensure that your nonverbal skills are being used in a positive manner is to think in terms of “outcomes.”  In other words, what positive result would you like to see?

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About Terry

I started out as a skip tracer. Just in case you don’t know, that’s the guy who finds the people who don’t want to be found. It was the little things—getting paid to lie—that made skip tracing the fun part of the job.

Those years of chasing deadbeats taught me many valuable life lessons, such as liars come from all walks of life, and always keep your car in the garage.

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